I have received a formal request from the Junta about my tourist home: what it is, how long I have and how to reply

Short answer: the Junta asking you for paperwork is normal and does not mean you have done anything wrong. Most often, when the home is registered, they ask you for the nota simple (Land Registry extract) and the owners' association certificate if you did not attach them: you have 10 working days to provide them and, if you do not, the Junta opens proceedings to cancel the registration. Replying in time almost always sorts it out. The dangerous thing is something else: leaving the notification unopened for 10 calendar days, because it is then treated as served and the case goes ahead without you.

Why are they asking for documents if I already have the licence?

Because the tourist licence in Andalusia works through a responsible declaration (declaración responsable): you declare that you comply and have the paperwork, and the Junta registers you without looking at it first. In return, it can ask you for it later, at any time. The law puts it like this: the authorities «may require at any time that documentation proving compliance with the aforementioned requirements be provided, and the interested party must provide it» (art. 69.1 of Law 39/2015).

The Junta does this systematically with new homes. Its own FAQ page warns: if you do not provide the documents with the declaration, «you will be asked, when the registration decision is generated, to provide them within 10 working days». And the 2026 Inspection Plan says that, for homes that start operating or are modified, «requests for the specified documents will be made first».

That is why it is so common: in 2022 the Junta sent 3,165 requests for documents across Andalusia. It is by far the most common form of «inspection» an owner comes across (we cover it in What happens if the Tourism inspectors check my flat?).

What types of formal request are there?

The documents the Junta asks for a tourist home are in Which documents are needed for the licence.

How does it reach me?

By electronic notification. Anyone operating a tourist home is required to deal with Tourism online (art. 7.1 of Decree 143/2014), so you will not get a letter in your postbox.

This is how it works:

1. You receive an alert by email or SMS (to the address or number you gave in the responsible declaration). That alert is not the notification: the Junta says so expressly, it is «a simple alert that a notification is available».
2. The actual notification is in the Junta's notification system or in DEHú (the Spanish State's single authorised electronic address, which has collected the Junta's notifications since February 2023). You log in with a digital certificate or Cl@ve.
3. If you do not open it within 10 calendar days, it is deemed rejected: the step is treated as done and the procedure continues (art. 43.2 of Law 39/2015 and art. 7.5 of Decree 143/2014). And if you are an individual, the Junta warns that the notification becomes «expired» and you will no longer be able to see its content.

Watch out for two traps: if the alert never arrives (old email address, changed mobile number), the notification is still valid (art. 41.6 of Law 39/2015). And the 10 days to open it are calendar days, Saturdays and Sundays included.

How do I count the deadline to reply?

Once the notification has been opened, the deadline to reply is counted like this (art. 30 of Law 39/2015):

• Working days: Saturdays, Sundays and public holidays do not count.
• It starts counting the day after the notification.
• If the last day is not a working day, it moves to the next working day.

Example: you open the notification on a Tuesday. The 10-working-day deadline starts on the Wednesday and, with no public holidays in between, ends on the Tuesday two weeks later.

What if I don't have enough time? You can ask for an extension of up to half the deadline (5 more days on a 10-day one), but you have to ask before it runs out: «In no case may a deadline that has already expired be extended» (art. 32 of Law 39/2015). The typical case is the owners' association taking a long time to give you the certificate: ask for the extension and explain why.

How do I reply?

Online, with a digital certificate:

• If it is a request for documents from the Tourism Register, the Junta has a specific procedure: «Entrega de documentación para VUT» (submission of documents for tourist homes), in the Tourism Virtual Office, linked from its tourist homes page.
• If it comes from the Inspectorate or is another kind of letter, reply through the channel stated in the request itself (the Virtual Office or the Junta's electronic register). No special form is needed: a letter identifying the case file is enough (art. 7.3 of Decree 143/2014).
• If you submit it on paper when you are required to do it online, you will be asked to submit it again electronically, and the date that counts is that of the second submission (art. 68.4 of Law 39/2015).

Always keep the registration receipt with the date: it is your proof that you replied in time.

If you have questions about what they are asking for, the Junta has a helpline for tourist homes: 900 10 15 70, Monday to Friday from 9:00 to 14:00.

What happens if I don't reply?

It depends on what they asked for, but none of the options is good:

• Registration documents: the Junta «will initiate the cancellation procedure» for the registration (FAQ). The law adds that failing to provide the requested documents can mean not being able to continue the activity and the cancellation of the registration, always after hearing you, and that the Junta can stop you registering the home again for one year (art. 38.4 of Law 13/2011).
• Offence: failing to provide the required documents in time is minor (art. 70.1 of Law 13/2011: a warning or up to €2,000); failing to make a compulsory notification after you have been asked to is serious (art. 71.4: from €2,001 to €18,000). The exact amount is set by the authority.
• Coercive fines: if you do not comply with a formal request, the Junta can impose fines of up to €300 every fortnight until you comply (art. 86.2 of Law 13/2011).

And if I reply late? It still counts, as long as you do it before or on the same day that you are notified that the deadline has passed (art. 73.3 of Law 39/2015). Do not leave it that late, but if the deadline has gone, reply now.

What can happen to the registration is explained in Can they take away my tourist licence?.

What do I do, step by step?

1. Open the notification as soon as the alert arrives. Never leave it unopened for 10 days.
2. Read exactly what they are asking for and note the date the deadline ends.
3. Gather the documents. The nota simple is requested online from the Land Registry and usually arrives quickly; the owners' association certificate is signed by the secretary or the administrator, and it is what takes longest: ask for it on day one.
4. If you will not make it, ask for the extension before the deadline runs out.
5. Submit it through the Virtual Office with a digital certificate and keep the receipt.
6. If you have a manager and they are the holder of the operation, the notification goes to them. Ask them every so often whether they have received anything from the Junta: the licence belongs to your flat.

What if I don't have what they are asking for?

Say so and explain why, within the deadline. If it is something you can get (the owners' association certificate is taking a while, the nota simple has a mistake), provide what you have and ask for the extension. If it is something you will not be able to get, because the owners' association never authorised tourist use or the home does not meet a requirement, talk to a lawyer or your manager before replying: fixing a piece of paper is not the same as having a fundamental problem. The owners' association situations are covered in What if the by-laws already ban tourist use? and in Can my owners' association ban it?.