Mi Piso Turístico · mipisoturistico.app
Template for reporting damage caused by a guest
A report to document damage in a tourist home and claim for it: booking details, what happened, damaged items with their cost and the deadlines for Airbnb, Booking, the deposit and insurance.
Reviewed on 6 October 2026 · Applies to: good management practice, not a legal rule
If the other party is in Spain (owners' association, manager, guests), give them the Spanish version of this template.
Serious damage is rare; almost all of it is small stuff (a glass, a frying pan, a stain). But it is recovered or lost for the same reasons: evidence and deadlines. Without photos from before, the guest will say it was already like that; and on Airbnb and Booking you have 14 days from check-out to claim.
Fill in this report on the same day you discover the damage and keep it with the photos and invoices. We explain it in What if they wreck my flat?.
How to use it
- Take dated photos or video of the damage as soon as you see it, before repairing or throwing anything away.
- Find the photos from the clean before the guest's check-in: they prove what condition it was in.
- Get a quote or keep the invoice or receipt for the repair or replacement.
- Write to the guest through the platform and keep the messages: anything in writing helps.
- Claim within each channel's deadline (below). If the damage is serious, report it to the police and notify your insurer.
Booking details
What happened
Damaged items
| Item | Damage | Photos (yes/no) | Cost to repair or replace | Invoice/receipt |
|---|---|---|---|---|
| Extra cleaning | ||||
Where and when to claim
These are the conditions published by the platforms and they can change: check them in their help centre before claiming.
- Airbnb: claim through AirCover within 14 days of check-out, with photos and invoices.There is no deposit: AirCover covers damage caused by guests. The guest has 24 hours to respond before Airbnb steps in.
- Booking with a damage deposit: you manage it and claim through the extranet within 14 days of check-out, with evidence.The guest pays the deposit or authorises it on their card and it is returned at check-out.
- Booking with the damage programme (no deposit): claim through the extranet within 14 days of check-out, with evidence.It has a cap of about €500 per stay. In both Booking cases, payment arrives in about 30 days.
- Vrbo: claim within 14 days with the deposit held on the card or with the damage protection the guest paid for.
- Direct booking: deduct the damage from the deposit and tell the guest in writing.In line with the signed document stating when and how the deposit is returned.
- Insurance: notify your insurer if the damage is serious. It only pays out if the policy declares tourist or holiday rental use.Not all policies cover damage caused by guests. Airbnb and Booking are the first line; insurance, the second.
- If it is serious (thousands of euros), report it to the police as well as claiming.
Outcome
Guidance template: this is not a legal document. The deadlines and conditions of Airbnb, Booking and Vrbo are set by each platform and can change; those of your insurance, by your policy.
mipisoturistico.app/en/downloads/template-damage-report · Reviewed on 6 October 2026